FAQS
Answers You Need
HOW LONG DOES YOUR REPAIR SERVICE TAKE?
This can vary depending on the size of the job, and condition of the existing grout.
Typically a standard ensuite will take around 8-hours from start to finish.
However, the freshly grouted and silicone surface cannot be used for a minimum 24-hours to allow proper curation.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept cash, and bank transfer either via PayID or direct deposit. Card payment is also available to use via the invoice. We are excited to share that we now accept Zip payment as well!
WHY DO YOU USE EPOXY GROUT?
Using Mapei Kerapoxy which is far superior to traditional cement grout for the following reasons:
Excellent resistance to chemicals
High hygiene, HACCP compliant
High mechanical strength
Waterproof & hygienic grouts
Uniform colour that remains stable over the years
Very low emission of VOC
Suitable for all tile surfaces; ceramic, stone & marble
WHY DO YOU USE MAPEI SILICONE?
Mapei silicone is highly elastic & resistant to mould. Available in all colours in the Mapei range. The benefits of using Mapei silicone specifically are:
High Elasticity
Mould-resistant
Solvent-free
Strong and durable
Maximum guarantee
Perfect adhesion
Smooth finish
High thermal and chemical resistance
Excellent durability
Wide range of colours
WHY WOULD I GET RE-GROUTING DONE?
Reasons you would get regrouting done:
- Old grout is cracking
- Grout has mould
- Silicone is peeling away or mouldy
- The shower is leaking
- Discolouration in grout and silicone
- To give your bathroom/shower/kitchen a new life at half the cost of a full renovation
All this can be fixed using epoxy grout and one of the best silicones on the market. All of the above are a common issue with using cement base grout, which absorbs the water due to its cementitious powder mix.
Epoxy grout is extremely durable and waterproof as well as almost completely stainproof. Stains and mould will not penetrate epoxy grout.
For cleaning, we recommend using a steam cleaner or a mixture of dishwashing liquid and water with a gentle sponge. This can effectively remove grime and hard water without being abrasive to the tiles or grout. It's best to avoid acidic and bleach-based products as they can damage the finish and affect the grout bonding.
HOW DO I CLEAN MY NEW GROUT AND SILICONE?
Over time, white grout may become yellowed due to various environmental factors, including hard water and calcium, cleaning and maintenance, exposure to sunlight, and the use of abrasive cleaners. Wiping the shower down after use can help prevent discoloration by inhibiting the growth of mildew and mold on the surface.